Effective Date: 11 September 2026
VK Moto Hub aims to supply genuine and suitable EV two-wheeler spare parts and accessories.
Please read this Return & Exchange Policy carefully before confirming your order.
1. No General Returns
VK Moto Hub does not provide a general return or refund facility for products after an order has been confirmed and delivered.
Customers are therefore requested to verify the product, quantity, specifications, vehicle compatibility, and other order details before confirming an order.
However, eligible exchanges may be considered in the circumstances described below.
This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.
2. When an Exchange May Be Accepted
An exchange may be considered if:
A. Wrong Product Sent
VK Moto Hub sent a product that is different from the product confirmed in the order.
B. Product Damaged Before or During Delivery
The product was damaged before delivery or was received in a damaged condition.
C. Product Materially Different From Confirmed Order
The product received materially differs from the product confirmed in the final order.
D. Other Approved Cases
VK Moto Hub may consider an exchange in other circumstances at its reasonable discretion, subject to verification and applicable law.
3. Exchange Request Period
Customers should contact VK Moto Hub as soon as possible after receiving the product if they believe the product is eligible for exchange.
For faster verification, customers should report the issue immediately after delivery and provide the required evidence.
4. How to Request an Exchange
To request an exchange, contact VK Moto Hub through:
WhatsApp / Phone: 783 600 4040
Email: vkmotohub@gmail.com
Please provide:
- Customer name
- Order/invoice details
- Product name
- Description of the issue
- Photos of the product
- Photos of the packaging
- Unboxing video/photos, where available
- Other information reasonably requested by VK Moto Hub
The exchange request will be reviewed before approval.
5. Product Condition for Exchange
Unless the issue itself makes this impossible, the product must be:
- Unused
- Unmodified
- In its original condition
- Returned with original packaging where applicable
- Returned with included accessories, parts, manuals, or other items
VK Moto Hub may reject an exchange where inspection shows that the issue resulted from customer use, installation, modification, or improper handling.
6. Installation-Related Damage
Products should be checked for compatibility before installation.
VK Moto Hub is not responsible for damage caused by:
- Incorrect installation
- Incorrect wiring
- Short circuit
- Incorrect voltage
- Wrong connection
- Improper fitting
- Unauthorized modification
- Physical damage
- Water or liquid damage
- Improper handling
- Use with an incompatible vehicle or system
Such damage may not qualify for exchange.
7. Electrical and Electronic Parts
For electrical and electronic products, including controllers, chargers, BMS units, displays, sensors, wiring, switches, and similar components, the customer should ensure correct installation and compatibility.
Where necessary, VK Moto Hub may require photographs, videos, testing information, or inspection before approving an exchange.
8. Exchange Approval
Submitting an exchange request does not automatically guarantee approval.
VK Moto Hub may inspect the product and supporting evidence before approving or rejecting an exchange request.
If approved, VK Moto Hub will communicate the exchange procedure to the customer.
9. Exchange Delivery Charges
For an approved exchange caused by a wrong product supplied by VK Moto Hub or damage attributable to VK Moto Hub, delivery costs will be shared as follows:
VK Moto Hub pays one side of the delivery.
Customer pays the other side of the delivery.
In simple terms:
1-way delivery cost → VK Moto Hub
1-way delivery cost → Customer
The applicable delivery arrangement will be communicated during the exchange process.
10. Exchanges Requested Due to Customer Error
If the customer selects the wrong product, provides incorrect vehicle information, provides an incorrect delivery address, changes their requirement after confirmation, or requests an exchange for a reason not attributable to VK Moto Hub, the exchange may be declined or additional delivery costs may be payable by the customer.
Any approved exception will be handled on a case-by-case basis.
11. Missing or Damaged Package
Customers are strongly advised to inspect the package immediately upon delivery.
If the package appears damaged:
- Take photographs/videos before opening it.
- Record the condition of the package.
- Open the package carefully.
- Take photographs/videos of the product and packaging.
- Contact VK Moto Hub as soon as possible.
This documentation may be required to verify a damage-related exchange request.
12. No Exchange for Used or Modified Products
An exchange may not be accepted where the product has been:
- Used unnecessarily
- Installed incorrectly
- Modified
- Cut, drilled, soldered, rewired, or altered
- Physically damaged after delivery
- Damaged through misuse
- Damaged due to incorrect installation
- Returned without required components or accessories
- unless otherwise required by applicable law.
13. Refunds
VK Moto Hub generally does not provide refunds for confirmed and delivered orders.
Where a refund is legally required or specifically approved by VK Moto Hub, the refund process and applicable amount will be communicated to the customer.
14. Product-Specific Conditions
Certain products may have additional manufacturer or product-specific warranty/exchange conditions.
Where applicable, those conditions may be communicated to the customer before or during the order process.
15. Warranty
This Return & Exchange Policy does not automatically constitute a manufacturer’s warranty.
Where a product carries a manufacturer warranty, the applicable warranty terms will govern warranty claims.
Customers should contact VK Moto Hub for assistance in understanding the applicable warranty or product-specific terms.
16. Policy Changes
VK Moto Hub may update this Return & Exchange Policy from time to time.
The latest version published on this website will apply to future orders, subject to applicable law and any terms already agreed for existing orders.
17. Contact Us
For return, exchange, product, or order-related assistance:
VK Moto Hub
Email: vkmotohub@gmail.com
Phone / WhatsApp: 783 600 4040
Website: https://www.vkmotohub.com/