Effective Date: 11 September 2026
VK Moto Hub (“VK Moto Hub”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how VK Moto Hub collects, uses, stores, and protects information when you visit or use https://www.vkmotohub.com/, submit a product inquiry, communicate with us through WhatsApp, phone, email, or place an order.
1. Information We Collect
We may collect the following information when you interact with VK Moto Hub:
- Name
- Mobile number
- WhatsApp number
- Email address
- Delivery address
- Billing information, where applicable
- Product and quantity details
- Vehicle/scooter model and related information provided by you
- Order and inquiry details
- Messages and communications sent to us
- Information required for delivery or customer support
- Basic technical information such as browser, device, IP address, and website usage information
We only collect information that is reasonably required to provide our services, respond to inquiries, process orders, arrange delivery, provide support, or comply with applicable law.
2. How We Use Your Information
Your information may be used to:
- Respond to product inquiries
- Provide product quotations
- Confirm product availability
- Communicate prices, GST, and delivery charges
- Process confirmed orders
- Arrange delivery and shipping
- Provide customer service
- Process eligible exchange requests
- Contact you regarding your inquiry or order
- Maintain transaction and business records
- Prevent fraud or misuse
- Improve our website and services
- Comply with legal and regulatory requirements
3. WhatsApp Communication
VK Moto Hub may use WhatsApp as a primary communication channel for product inquiries, quotations, order confirmations, delivery communication, and customer support.
If you contact VK Moto Hub through WhatsApp, your communication is also subject to WhatsApp’s applicable terms and privacy policies.
We may retain relevant communications where reasonably necessary for customer service, order records, dispute resolution, or legal/business requirements.
4. Sharing of Information
VK Moto Hub does not sell or rent your personal information.
We may share necessary information with third parties when required to provide our services, including:
- Courier and delivery companies
- Payment service providers, where applicable
- Website hosting and technical service providers
- Professional service providers
- Government authorities where legally required
Only information reasonably necessary for the relevant purpose will be shared.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and maintain security.
You may control cookies through your browser settings. Disabling certain cookies may affect some website features.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We may retain personal information for as long as reasonably necessary for:
- Processing inquiries and orders
- Customer support
- Exchange or dispute handling
- Accounting and taxation
- Business records
- Legal and regulatory requirements
When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal requirements.
8. Your Privacy Rights
You may contact us regarding your personal information and request, where applicable:
- Correction of inaccurate information
- Information regarding how your data is being used
- Deletion of information where legally permitted
- Withdrawal of consent where applicable
Certain information may need to be retained where required by law or necessary for legitimate business or legal purposes.
9. Third-Party Services
Our website may contain links or integrations with third-party services such as WhatsApp, payment services, courier services, or other external websites.
VK Moto Hub is not responsible for the privacy practices of third-party services. Users should review the privacy policies of those services separately.
10. Children’s Privacy
Our website is not specifically directed toward children. We do not knowingly collect personal information from children for independent transactions or product inquiries.
11. Changes to This Privacy Policy
VK Moto Hub may update this Privacy Policy from time to time.
Any updated policy will be published on this page with the revised effective date.
12. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, contact:
VK Moto Hub
Email: vkmotohub@gmail.com
Phone / WhatsApp: 783 600 4040
Website: https://www.vkmotohub.com/